Catamount Restoration Services, LLC

On Friday, I contacted Catamount to remediate mold in my attic, emphasizing the urgency due to insulation installation on Monday. I sent numerous photos showing that the attic was fully demolished with exposed plywood and rafters, and that mold covered an entire approximate 20'x10' slanted ridge wall. I was quoted $700-$1,000 for the job and was charged a $450 deposit. That same day, a contractor was sent out. Upon arrival, he stated the job was "larger than he was told" and that he "did not have the tools for the job." He also mentioned the job would take "2 days." He spent about 20 minutes on-site before leaving. I immediately called the manager, and he assured me that another technician would be sent out and the problem would be resolved before Monday. On Saturday, the "owner" visited the site, re-quoted the job at $2,500 due to what he described as a "more substantial level of mold." Despite my objections to the sudden price increase after already receiving a quote, paying a deposit, and having the first technician visit, I felt compelled to proceed given the urgency. The owner returned on Sunday, worked for 2 hours, left, and charged my credit card the remaining balance of $2,500 five minutes after leaving. Upon inspection, we found a section of the attic that was missed. I contacted the company, and the owner responded, claiming he "fulfilled his obligations" and that he "did not inspect for mold." I questioned how he could quote, let alone increase the quote, without inspecting for mold, especially since the entire attic was demoed and everything was visible. The owner refused to return to complete the job, suggested I "paint the wall myself," and offered a $200 deduction. I explained that I hired them for professional mold remediation, not to do the work myself. He responded, "do what you're going to do, bro," and hung up. The job remains incomplete and the company has refused to rectify the situation despite charging me for an unfinished service.

Wow, I can not say enough great things about Charles! He is extremely knowledgeable, honest & caring. I needed an opinion and advice on a moisture issue. Charles told us what we needed to know and do. I would highly recommend Charles and any of his services.

The young men who came to check on the possibility of a mold situation in our home were professional, courteous, and very friendly. They gave us a solution to our problem that was to install a dehumidifier which worked very well. I would recommend them to anyone!!

Catamount Restoration did an amazing job on my basement water leak/mold clean up. Every single employee from the owner to office manager, site manager and workers were polite, friendly and efficient. They were incredibly fast to respond to my inquiry, come out for a quote and got the job done quickly and well. I can’t recommend them enough. 10/10 would use them again.

Catamount Restoration Service is a good company to avoid. We had a flooded basement a week ago due to a sewer pipeline busting. After the initial clean up of pulling the carpet, cutting drywall, and throwing a few things away, the crew disappeared. One guy came to measure the moisture in the walls etc, which was no longer than a half an hour. Three days later, no sight of the crew and several fans, dehumidifiers etc running day and night. To top it off, we can’t even use the downstairs bathroom as they did not even begin to touch the needed clean up in there! Very disappointing and frustrating! When the crew and the boss Chuck were contacted, we in turn were given an extreme amount of attitude and run-around. Customer service and respect at its finest!

Very disappointed with this company. Not only are they very expensive, they do not follow through on their estimates/work bid. I paid top dollar for mold mitigation and basement clean-up. Afterwards, I still had to clean mold/mildew off things in my walk-in cooler...as well as, vacuum dirt off basement floors. I do not recommend using this mold mitigation service.

You get water in your finished basement and it's a nightmare. Then you call Catamount and suddenly there's hope. They show up right away and understand how to get your basement cleaned up, they know how to prevent mold and bacteria, they know how to keep your costs down, and they know how to work with your insurance company. That's because they are experienced and they care. You can tell the minute you meet them, and it stays that way throughout the entire process, and even beyond that. Thank you Catamount Restoration Services!