- 1290 Bay Dale Dr #294, Arnold, MD 21012
- Commercial Roofing
- Financing Available
- Slate Roof
- TPO Roof
- Gable Roof
About the Business
What people say about “C & R Insulation, LLC”?
Customer feedback indicates a generally positive sentiment towards C & R Insulation, with many praising their professionalism, promptness, and quality of work. A significant number of reviews highlight effective communication during the quoting process and the timely completion of projects. However, there are notable complaints about responsiveness and missed appointments, which suggest that there could be inconsistencies in customer service. Overall, while many customers were satisfied with their experiences, a few highlighted serious issues that could impact future interactions.
What Users Like The Most
- Prompt, professional, and quality work.
- I’m truly pleased with the work Chris and his team did at my house.
- C & R insulation followed through on their promise.
- The new closed cell insulation looks great.
- They were flexible with work schedule.
What Users Like The Least
- They are not responsive and downright dismissive.
- Chris said he'd forgotten about the appointment.
- No one showed up for the scheduled consultation.
- He promised to send me a quote within the next day. He did not.
- Chris was more curt and didn't seem to remember chatting.
Recommended Reviews
We have nothing but amazing things to say about Chris! I called him in the morning and he came out that same afternoon to look at our attic.
Our pest company had told us (in a very dramatic delivery) that we needed all our attic insulation ripped out & reinstalled, a big and very expensive project.
Chris inspected the attic and assured us our insulation was in great shape and there was absolutely no reason to replace it. He did tell us that it was lacking a bit and we might want to eventually add more insulation to make our home more energy efficient. He sent a quote for that work the very next day. It's nice to know there are still good, honest people out there!
We'll absolutely be using them for insulation work when the time comes.
I have had the worst time trying to get a quote from this company. They are not responsive and downright dismissive.
I called and spoke with Chris for nearly ten minutes on October 27, 2022. He asked me a series of questions about my crawlspace and attic - as he pulled up my home on Google Maps. He then promised to send me a quote within the next day. He did not.
I called back on November 2. This time, Chris was more curt. He didn't seem to remember chatting on the 27th. Fine. I outlined the specs on my house once again. He, oddly, asked if I sent plans over. It was weird to hear I needed to send plans to get a quote for insulation on a house less than 1000 sf. He never asked for plans on October 27.
Overall, he frankly acted putout by the idea of giving a quote. And maybe that's why I never got one: even after calling and answering Chris's questions twice.
Can't help but feel maybe C&R is only good for a certain type of client? Maybe friends and family?
We made a 9:00am appointment for C & R to come to our home for a consultation. Chris who we made the appointment with asked if we could send him via email the architectural plans so that he could view them before the appointment. He texted us his email address. He acknowledged receiving the email. The next day 9:00 am rolled around. My husband waited and waited. No one showed up. After 10:00am my husband called Chris to see what happened to him. Chris said he'd forgotten about the appointment. Red Flags went up when my husband heard that comment. Chris said he'd come out later in the day. We never heard back from him. We texted him on his cell phone to see what had happened. He never responded. We left messages on the business line. No response. I would not recommend C & R Insulation. They showed us they were not dependable.
- 1290 Bay Dale Dr #294, Arnold, MD 21012
- Commercial Roofing
- Financing Available
- Slate Roof
- TPO Roof
- Gable Roof