Logo of Butler Home Improvement, LLC

Butler Home Improvement, LLC

  • Waterville
  • Residential Roofing
  • Licensed & Insured
  • Locally Owned & Operated
  • Green Roof
  • Asphalt Shingle Roof
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Butler Home Improvement, LLC, we pride ourselves on our versatility and technical expertise, allowing us to tackle a wide range of projects for both residential and commercial clients. Based in Waterville, Washington, we specialize in roof installation, repair, emergency services, and roof coating, ensuring that your roofing needs are met with precision and care. Our capabilities extend beyond roofing; we also handle masonry, fence building, and various handyman services, making us a comprehensive solution for your home improvement requirements. Our organized and detail-oriented team is dedicated to delivering durable, high-quality results that provide long-term value.

We understand the importance of effective communication and collaboration, which enables us to manage complex projects seamlessly from start to finish. Whether you need a quick repair or a complete deck replacement, you can trust us to keep every project on track and aligned with your vision.

What people say about “Butler Home Improvement, LLC”?

The overall sentiment from the reviews is overwhelmingly positive, highlighting the exceptional customer service, communication, and reliability of Butler Home Improvement. Customers frequently commend the team's professionalism and skill, noting their willingness to go above and beyond. Many reviewers express gratitude for the timely completion of projects and the quality of work performed. However, a few negative reviews point to significant quality issues and delays, which impact the overall perception. While the positive feedback is strong, these critical complaints suggest that potential customers should exercise caution.

What Users Like The Most

  • They listened to what I wanted added great ideas and expertise and finished ahead of schedule.
  • Eugene and his team came to our rescue when in the midst of preparing our home to sell.
  • Butler and his team were courteous, proactive, and communicative.
  • Eugene is easy to get a hold of and always does his best to repair whatever is needed as quick as possible.
  • Greatly reduced my stress, thank you!

What Users Like The Least

  • It took them nearly a year to complete the repair, and the quality of their work is subpar.
  • They did not do proper preparation work prior to painting.
  • The fence job they did looks so bad I just had to mention it.
  • They persist in sending bills even after the job is finished.
  • The owner is taking no responsibility for the poor workmanship.

Recommended Reviews

Overall Company Rating
Good 4.4
Out of 17 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Jeanne Murphy
Mar 7, 2025

Honest and trustworthy with exceptional skills and attention to detail. They listened to what I wanted added great ideas and expertise and finished ahead of schedule. Couldn’t have gone any better

Michelle Helmick
Dec 9, 2024

Butler Home Improvement has been helping me for almost four years on all sorts of projects, including roof repair, coating, and installation, as well as masonry, fence building, and handyman items. They’re wonderful, polite guys who are willing to work and do a great job.

Fernanda T
Jun 4, 2024

Eugene and his crew are excellent, they always do a great job. From the small stuff to full deck replacements.
Always on top of every project. Everyone is polite and respectful.

Tom Everhart
Jun 3, 2024

We highly recommend Eugene Butler! Excellent work, reasonably priced, courteous, work done in timely fashion and kept us informed. He’s the best!

Christinaval Y
May 14, 2024

Butler and his team were courteous, proactive, and communicative. They did a walkthrough before, and after, making sure our needs were taken care of completely.

Highly skilled as well.

So easy to schedule. Other companies did not follow through from the first call or even after being hired. They are trustworthy and professional.

Timmah Allen
Apr 19, 2024

Eugene and his team came to our rescue when in the midst of preparing our home to sell someone crashed into our garage and center post between the two sides. Getting it fixed quickly so we could stay on track with our list date seemed impossible but they did it! We could not be more pleased with every aspect of their service and give them our highest recommendation!

Nancy Miller
Jan 4, 2024

Home buyer required sealing the foundation and installing a sump. BHI quoted, compleated work quickly and provided photos. Greatly reduced my stress, thank you!

Liz Velarde
Jan 3, 2024

Very trustworthy! Eugene is super easy to work with and very knowledgeable. Looking forward to working with them on future projects!

Highly recommend!

Tim C
Nov 8, 2023

Caution! Not recommended at all. They deleted my earlier review. It took them nearly a year to complete the repair, and the quality of their work is subpar. Additionally, they persist in sending bills even after the job is finished. I requested an invoice for the discrepancy, but they never sent it, instead sending it for correction.

Jennifer Davis
Aug 22, 2023

I highly recommend this company! They were easy to work with, reliable and most importantly.. HONEST!!!! We will definitely be using them again for future projects!

A A
Jan 10, 2023

Great company to work with! Eugene is easy to get a hold of and always does his best to repair whatever is needed as quick as possible. He has been wonderful to communicate with and we are glad to continue doing business with his company!

Highly recommend!

Terri Eagen-Torkko
Jan 10, 2023

We’ve used this crew twice and will again! They reconfigured some steps for us as well as rebuilding our porch—both jobs look great. More recently, they repaired a plumber’s error that resulted in drywall repairs, painting, insulation, and baseboards. The job is just beautiful and very affordable. Recommend highly!

Kristin Christy
Sep 21, 2021

They did not do proper preparation work prior to painting. My deck is damaged from dragging the pressure washer. They got paint on my deck and new brick patio. They used something that smelled like gasoline to remove paint and stripped the stain off my deck. Then they came back to fix it and didn't wipe the stain off. My deck looks worse than when they arrived because they just didn't properly protect the area they were working. Paint overspray on my new porch light as well. Look elsewhere for your home improvement needs. The owner is taking no responsibility for the poor workmanship of his employees. He replied that he wants to make his customers happy and he is ignoring me.

Darcy Kovacs
Apr 12, 2021

The man who I assume was the owner was very nice. I hesitated to post a bad review because he was so kind BUT the fence job they did looks so bad I just had to mention it. Here is the timeline- 2 workers(not owner) showed up, took the fence down then informed me they would need to come back another day because the posts had to set.(every fence co I have used in the past uses quick set concrete and can get this done in one day) I now have no back fence which is a problem with 3 dogs, 2 cats and a 5 year old. The next day they return but inform me everyone is out of wood and they don't have enough to finish. 4 days total with no fence and then when they finish we get giant concrete mounds, 2 VERY crooked fence posts, and huge gaps underneath. I would not recommend them for fencing.

KaleLoveAndFlowers 96
Aug 28, 2020

Extremely professional, went above and beyond to help me with my roofing project, would highly recommend to anyone in need of someone to repair or install on their next home improvement project!

Bekah Andreaccio
Nov 3, 2019

Eugene is great at what he does, communication is great, passion is there and it shows, we have used him for several different things from paint, rebuilding fences and stairs to gutter cleaning. He can do it all. I highly recommend!

Cameron McColl
Jul 26, 2018

Discovered a contractor doing a roof repair under an insurance claim on our house messed up the flashing around a chimney which caused yet more damage. By the time we discovered the issue the contractor had gone out of business. I contacted BHI, got a call back within the hour and someone came out the very next day and fixed the problem for a great price. That's great customer service.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • Waterville
  • Residential Roofing
  • Licensed & Insured
  • Locally Owned & Operated
  • Green Roof
  • Asphalt Shingle Roof
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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