I have to start by saying that I have the utmost respect for Roy, his knowledge base, his integrity, generosity, and kindness. He is the epitome of someone who deserves an A rating on Angie's list; I only wish there was a way to give him a higher score, but since there isn't, I will explain in detail why I am leaving this review, and why I would encourage anyone who is looking for a roofer to contact him. I saw that water was coming into our attic around the chimney. I contacted Roy and made an appointment for Sunday afternoon. He was prompt, and after taking pictures in the attic to better access the problem he went to the roof. I then went outside where he showed me the cause of the leak—I have a stucco chimney, and huge chunks of the stucco were coming off. Roy explained that this wasn't something that he could fix, as I would need a chimney repair company. While he wouldn't be able to repair the stucco, he was so patient explaining what was wrong, what needed to be done, pointing out the neighbor's chimney (which had apparently been redone recently) as an example. He had taken pictures which he forwarded to me so that I had a reference to share when searching for estimates and a company to do the repairs. As this was two days before Christmas, I was very concerned about the water that would continue to get into the attic, as I thought the chances of getting someone to come out and fix this on Sunday before Christmas was going to be impossible. Roy volunteered to go back up on the roof and apply a strong sealant to prevent water from coming in, which would hopefully last until the problem could be fixed appropriately by a chimney company that specializes in this type of work. Roy refused any payment for his services. Additionally, he said that if we had any additional questions, we should feel comfortable calling him. My mother is elderly and disabled, and being able to share how kind and generous Roy was with his expertise and time was reassuring, especially as she was very concerned about the water getting into the attic and the damage it could cause. I think people spend a good deal of time complaining when things don't go well and not nearly enough time sharing experiences of truly outstanding service. Simply put, Roy provides that exceptional service. If you are looking for someone for your roofing needs, REK Roofing should be your first stop—you won't be disappointed.