Logo of Ark Restoration

Ark Restoration

  • 580 Wilbanks Dr, Ball Ground, GA 30107
  • Commercial Roofing
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Free Estimates
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Ark Restoration, we pride ourselves on our versatility and technical expertise, handling both residential and commercial projects with ease. Located in Ball Ground, Georgia, we offer a comprehensive range of services, including roof installation, leak repair, gutter services, and attic insulation. Our team is adept at managing complex projects from start to finish, ensuring that every detail is meticulously addressed. Our commitment to organization and reliability sets us apart in the industry. We understand that each project is unique, and we approach every task with a focus on delivering durable, high-quality results that provide long-term value. Whether you need roof cleaning or green roofing services, you can trust us to execute your vision with precision. With a strong emphasis on project coordination, we ensure that all aspects of your project are thoroughly managed, allowing for a seamless experience from initiation to completion.

What people say about “Ark Restoration”?

Customer reviews for Ark Restoration are overwhelmingly positive, highlighting the company's professionalism, responsiveness, and effective communication throughout various restoration processes. Many customers appreciate the thoroughness and quality of the work performed, especially in emergency situations involving water damage, fire, or smoke. The team is noted for their courteous demeanor and willingness to assist, making the restoration process as smooth as possible. However, a few negative reviews raise serious concerns regarding alleged unethical practices and quality issues, which slightly cloud the overall sentiment.

What Users Like The Most

  • The Ark workers were exceptionally professional and explained the entire process to me.
  • ARK was great to work with, very responsive and made sure that everything was done right.
  • Ark was fast, professional and easy to deal with when we had fire, smoke and water damage.
  • Their communication was by far the best; they made the process so easy!
  • The response time for emergency water cleanup was quick and thorough.

What Users Like The Least

  • Beware of this company, they were paid by State Farm Insurance Company... and have refused to return my items.
  • The quality of the kitchen work is not up to par... they didn’t fully repair the plumbing underneath the sink.
  • Sent notice to the insurance company that they didn’t find moisture anywhere... I have not heard anything back since.

Recommended Reviews

Overall Company Rating
Excellent 4.6
Out of 76 reviews
5 stars
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Linda Lewis
Jul 22, 2025

The Ark workers were exceptionally professional and explained the entire process to me. Would refer the company to my friends.

Todd Lachance
Jun 23, 2025

ARK was great to work with, very responsive and made sure that everything was done right. They fixed my water issues and replaced any affected surface, looks great.

Keith Holden
Jun 23, 2025

Ark was fast , professional and easy to deal with when we had fire, smoke and water damage. The clean up was super fast and the rebuild was better than new. I would highly recommend this business to anyone that needs their services.

Chester Manning
Jun 9, 2025

The job was done in a timely manner He was very detailed and thorough. The service person was very knowledgeable and respectful I not hesitate to recommend your Company.

samantha serna
Apr 11, 2025

I had the pleasure of working with Ark Restoration, and my experience has been nothing short of excellent. Everyone I interacted with was kind, courteous, and incredibly helpful. The entire team has shown great patience and provided me with all the support I could have hoped for—especially the Rodrigo Santiago.

Aide Mnz
Apr 10, 2025

Had a great experience with Ark restoration. Rodrigo and Santiago were professional and diligent would recommend family and friends .

Stoolsoftnr
Apr 10, 2025

Rodrigo and Santiago were very helpful and polite through the entire mitigation process. Made everything so easy and worry free!

Bo Jones
Apr 2, 2025

As a local government utility with many mishaps from water main breaks and sewer backups causes a big mess for homeowners at times. I have used Ark as my sub contractor for many years and have been pleased with their performance and promptness.

Kourtney Maria
Mar 26, 2025

My experience with Ark Restoration was very delightful. Huge thanks to Rodrigo, he was in charge of tarping my roof. He arrived pretty quickly did an inspection and got everything taken care of in no time! Great customer service !

Caroline Erkes
Mar 26, 2025

Ark Restoration did an amazing job with the mitigation and repairs to my home. I definitely recommend them. They worked with my insurance throughout the whole process to ensure everything was covered. It was nice having one company handle everything from my water damage.

Sundy Nguyen-Cerros
Mar 26, 2025

Ark Restoration came to my home and assisted me in my time of need, their communication was by far the best, they made the process so easy! Very respectful people and also I would like to give a shoot out to Serna, he did an amazing job and stayed on top of commuincations with me during the process, I highly recommend him and his team!

Bill Simon
Jan 13, 2025

I am so appreciative of the quick response and required tarping of a hole in my roof due to falling limbs from the recent ice storm on 1/10/2025. Ark's personnel were responsive to my call and arrived within a few hours. Their crew swept-off the roof where limb debris was, temporarily plugged the hole that was causing a leak from the roof down to my bathroom ceiling, and then covered that hole and some area of the roof with a well-installed piece of roof tarp.

Now I can breathe easier because I don't have to worry about water sneaking-in while I wait for the insurance adjuster to visit the house later this week.

Duane Anthony
Nov 15, 2024

Beware of this company, they were paid by State Farm Insurance Company, because they had negotiated pricing from State Farm they tried to extort money from the customer, they stole all the furniture, appliances, personal items even all of my friends' clothes from the basement apartment and have refused to return until the they are paid. This has been going on 2 years and 1000's of dollars in legal fees and that are still mounting up. A second contractor had to be called in to fix everything this company wrecked.

Linda Schumacher
Aug 9, 2024

ARK Restoration renovated my bathroom after a wax ring failure several years ago and most recently after a burst pipe, renovated my daylight basement. On both projects, everyone from the receptionist to the project manager to the workers and cleanup crew did excellent work. When there were delays, I was informed up front. When I had to delay the basement project due to another unrelated leakage issue, ARK waited until I was able to get it resolved and then quickly got me back on their schedule to complete the job to perfection. I couldn’t be happier with the results. In both cases, the results were better than what I had to begin with. Call ARK Restoration for your next renovation. You won’t be sorry.

Donald A. Byars
Jul 12, 2024

hi my name is Donald Byars, I live in Stockbridge Georgia. I had to unfortunate pleasure of having the storm come through last Saturday Sunday night blue tree down landed on my house pulled up my chain-link fence, but I had the pleasure of having Ark Restoration come out and deal with me. People have been kind courteous, and very helpful. Everyone that I’ve talked to has been patient with me has given me all the help I’ve could ever ask for the first crew that came to my house. Had questions about what I had used to patch holes in the roof with where could they find it , this is probably one of the nicest companies I’ve had the pleasure of working with and I would recommend them to anybody in the world. They are good people. They are solid people and they are down to earth and they treat human beings like you want to be treated thank you for all your help , praise you and I will be glad to see you on the 17th when you guys comes out to finish doing the inspections and do the final estimate on repairing my roof. Thank you so much for your help.
Donald Byars
Stockbridge, Georgia

Genesie
Jun 25, 2024

My insurance company recommended this company to me. I rated them one star my kitchen has been restored by them. The quality of the kitchen work is not up to par. I have called them out several times to make repairs to my tike and cabinets. They came out to do those repairs. I’m satisfied with that, but I noticed that my piping underneath my sink was leaking. I called them out. They sent somebody out to repair it. They didn’t fully repair the plumbing underneath the sink and my whole sink has fell apart. I do not recommend this company to anyone. And now they’re saying that my warranty is up and they cannot come out to fix my sink

D. R.
Jun 23, 2024

Came to check my home for moisture. Found areas of moisture in my home even though they didn’t throughly check. Sent notice to the insurance company that they didn’t find moisture anywhere. I called and asked them about the area of concern they found moisture in a was told that a manager would get back with me. I have not heard anything back since.

Paula Carlson
Mar 19, 2024

Ark is an amazing company. The response time for emergency water cleanup was quick. The cleanup was thorough. Dry out was completed to the highest standard so there would be no mold. Best of all they were able to handle the repairs. The employees are professional and well trained! This is a company that knows their craft and cares about their clients. Thank you Ark for restoring our home.

Amanda Shaw
Jan 11, 2024

Maria,Mary Oriana Iris was great they were professional and very polite. I would like for them to come back and unpack as they handle my items very carefully.

Ane Castaneda
Oct 9, 2023

Excellent response time. We had an upstairs bathroom leak that travelled down to our garage. I contacted ARK and to my surprise they were at our home in less than 30 minutes with dehumidifiers and blowers. One week later, ARK sent Eduardo and Rodrigo to rip out the water damage areas and not only were they quick and efficient but they left ZERO dust/debris. I highly recommend ARK for residential emergencies.

Amanda Kendra
Oct 9, 2023

At the end of July, I discovered our laundry room baseboard was turning brown. I immediately called ARK Restoration & they had someone out to assess the area. Turns out our refrigerator had been leaking, for who knows how long … Within days they had a mitigation team out demoing the mold that resulted in said leak. After a few months and battle with insurance, ARK & their contractors far exceeded our expectations with repairing everything ruined in the process. We practically have a brand new kitchen/house & couldn’t be happier! If you’re ever in need of a restoration team due to water, fire or mold - definitely contact them.

Shakeel Bey
Sep 29, 2023

Ark restorations team was very professional and precise. The entire team arrived with positivity and experience in what I needed. Special Thanks to Euro, Rodrigo and Kelsei…

Ben Frank
Sep 28, 2023

We had water damage from our A/C drain pan overflowing. Ark came out quick, took care of all the water damage. When it was time for the repairs they were fast, clean, and somehow incredibly quiet. I would totally use them again and recommend them to anyone.

Eva Mihaly
Sep 19, 2023

Ark Restoration was sent out by our insurance company several hours after a big house fires. We were advised they will board up the house. So we waited for hours, thinking a boarding crew comes and secure the house. Instead of that, they came to see what business they can generate for themselves from our misfortune. The young man checked what can be restored.
Next day they finally boarded up the house, the boarding crew did a very expensive $ 901 for 3-4 board and a tarp but the job was good. But I don't want to do anything with this company ever again .

Slaten Burney
Aug 24, 2023

My Dishwasher had leaked and been leaking for quite some time and went unnoticed by me until the floor started to cave in. When I called Ark Restoration out they diagnosed all of the issues and walked me through what everything meant, what the steps We’re going to look like, time frame, expectations, and took care of me every step of the way. Kevin was Incredible. Thorough and meticulous. Arrived on time and did what he said he was going to do and did it quickly.

The entire floor subfloor and joist had to come out. Half my main floor was destroyed and they made it look like it never happened. Honestly the whole home feels upgraded.

I was taken care of from start to finish and the level of accountability they hold themselves to is unmatched. I heard from the workers, their supervisor Kevin and even his Boss Alex. Everyone was making sure I was happy as each step of the process progressed.

They turned my disaster into the best kitchen I’ve ever owned.

Kenneth Wicks
Jul 11, 2023

ARK did a great job fixing up an apartment that needed a full gut after a pipe burst. My project manager was very communicative with me through the whole process. Hopefully, I do not need to use them soon, but I sleep a little easier knowing that if anything did happen ARK would be able to cover it.

William Watkins
Jun 12, 2023

Sean Roper with Ark Restoration was easy to deal with and took care any issues that arose. Some workers broke a neon sign and Sean made sure a replacement was ordered and delivered to me personally to make sure all was good.

Robert Hernandez
Jan 16, 2023

My insurance company sent them out, they showed up with their water meter to tell me i had water in ceiling and walls. Talked a good game on how they would put fans out and take out all the wet sheetrock. Well twenty days later never heard back from them. Would not reccomend to anyone. They want to make sure they get paid first i guess, they did however send some plumbers out here that tried to charge me $650 for a broken pvc pipe before they even knew what they were working on, ran them off.

Norman Hearn
Nov 17, 2022

Had water pipe leak in our crawl space that caused damage to flooring and kitchen flooring and carpet had to be replaced. Very quick to make repairs and replace flooring and carpeting. Very courteous employees from the management side down to the workers handling all the replacements. Special thanks to Sean and especially Justin.

Holly
Oct 21, 2022

Hurricane Ian left my home a mess. ARK provided emergency damage mitigation control. Was very impressed with quality of work, speed, professionalism, proficiency, cost and they left my home clean, I did not have to clean up behind them. At one point I started crying, just post hurricane stress, and Justin, the owner, was kind and sensitive and said look, I'll make sure you're not charged with any amount over what your insurance will pay; will that help? I said yes! And he kept his word. Awesome company with integrity (rare these days).

N Phillips
Sep 12, 2022

Kevin Couch was very nice and he and his team did a great job. They removed all the damaged items from water that burst and cleared out the water.

He brought different floor samples for us to choose from to replace. He did great job picking right paint color that matches the wall. And, he and his team place furniture back in their placed with care.

Thank you Kevin and your team.

Jame Andy
Aug 4, 2022

My name is Victor; It was just my great fortune to contact ARK Restoration within 24 hours of my washing machine going haywire and flooding my townhome. Tyler came in the very next day and over the next 48 hours or so they cut holes in my walls, ceiling, and hardwood floors. They did all the restoration work promptly; I was so genuinely impressed by their professionalism that I asked if they had an entity that would also do the repair work. Justin Smith was the PM and did a truly fantastic job of repairing everything to an extremely high degree of excellence! He painstakingly worked with me keeping me informed at every step of the pack out, repair, pack-in, etc., etc. Everyone was highly competent and professional. In fact, this is absolutely true, I negotiated an "upgrade" process with them knowing that I was shortly going to put my home up for sale. They were very fair in working with me to give me the best deal ($) I could. In fact, my home (18 years old) looked absolutely like a brand new home when they were done and I'm now happy to tell you that I've just sold my home for a very high dollar amount, in no small part to all the help and work that ARK provided! I really couldn't be happier to have found and used them. Needless to say, I'd absolutely and most highly recommend them to anyone in need of this type of repair due to flooding! Extremely Professional, all the way! Also, whenever I'd call they were extremely responsive and always got back to me in a very quick time frame. Their office, support staff was also extremely easy for me to conduct business with. This is really a TOP COMPANY!!!

Lou
Jul 14, 2022

After using them through our insurance company after our place burnt down I received THE rudest phone call from the billing department regarding an invoice she has sent me 1 second before she called me. This is the first I’d ever seen or heard of this invoice and the awful woman on the phone was immediately threatening to take a lien on our property if we didn’t pay it (our house that just burnt down). Considering the industry they are in they should really learn some people skills.

Nancy Morash
Apr 28, 2022

This company, ARK, is the Best! Alex and Tyler are perfect gentlemen and work hard for YOU! We also had new Siding done on our home and they did a beautiful job. They are persistent at satisfying your needs and make sure the work is done to perfection. Make sure you try them before others, as you won’t be disappointed!

Ashley Ramcharan
Apr 21, 2022

Great company! Everyone was professional and punctual. They did a great job on our water issue, floor repair, painting and drywall. Fully recommend.

Loida Aviles
Mar 1, 2022

Awesome Company! The person in charge of my Project, Kevin Couch, did a wonderful job. He has an amazing crew working with him! They went above and beyond to make sure we were satisfied with everything! I highly recommend this Company!

Iris Mayone
Feb 19, 2022

I highly recommend using Ark, they were outstanding to work with. Everyone from Kelsi and McKae in the office to Adam and Alex on the ground, an absolute pleasure to work with. They communicated well and completed a very large job in record time. They truly made me feel like I was being taken care of, nothing to worry about. Their work is above and beyond, amazing quality painting, flooring installation, remediation, and finishing touches. Thank you to everyone at Ark!

Tiffanie Cromer
Dec 3, 2021

We cannot say enough great things about this company!!!! We decided to sell our home. On our inspection, we found out we had some issues in our basement. We called Adam and he assured us that he would get the job done and take care of us. He delivered on his word which is everything. We are so grateful for this company for their professionalism and integrity. Thank you!!! If you need services, they will take care of you and get the job done right!

jordan brown
Sep 10, 2021

I love everyone at Ark Restoration but especially Liz Bailey!!! Everyone there is always quick to respond to inquiries and quick to go out and assess the damage! I trust them in my home and I send everyone I know to them! Never a question in mind when someone ask who to call for restoration needs…. it’s always ARK RESTORATION !!!!!!!

Wendy Loux
Jul 14, 2021

This was an awesome experience and it was all because of great management ( Kevin), great work by a wonderful team ( Tyler and Lorena). Craftsmanship was outstanding, timely, and professional. I thank this team of very dedicated people for their kindness and their care of my house and my belongings.

Ron Saint
Jul 8, 2021

My experience with Ark has been positive. Their service to me was due to my house catching fire. They have handled the situation professionally and in a friendly manner. Their responses to my questions are are prompt and they are willing to help. Thank you Ark.

Brenda Lewry
Jun 27, 2021

I can't begin to describe how wonderful everyone at Ark has been fixing my leaking bathroom ceiling. From the office personnel to the people that did the repairs all were very knowledgeable and friendly. I want to single out Kevin. He went above and beyond all by expectations. I highly recommend this company.

Holly Freeman
Jun 25, 2021

At Stallings Insurance Agency in Douglasville, GA, we have referred many of our homeowners to Ark Restoration for help with cleanup/mitigation/water damage from a claim. Ark is quick to serve, professional, and excellent at what they do. We are thankful for Ark's partnership and it means a lot to have trust in a company to refer my clients to for help when they are in a situation of crisis. Thank you Ark for always being there!

Blake Shiver
Apr 15, 2021

You won’t find better quality and professionalism. These guys are top notch and they deliver when you need them most.

omnia Elshorbgy
Mar 14, 2021

Had to have my kitchen redone after a fire. Ark was recommended by my insurance company. The work did is awesome!! I had to call them back about a couple of things and each time they were so accommodating and willing to jump in and help. So many companies these days are not willing to stand by their work, Ark is the opposite! Thanks for coming through when you’re needed the most!

Wayne Libman
Mar 11, 2021

This is a truly professional and caring company. They performed a sterilization and cleaning for our high school sports locker rooms. The price and sensitivity and professionalism for the process was better than all expectations. Our community thanks you for being there for our kids

Adrian Singer
Feb 20, 2021

I am very impressed at how fast these people came in and tore out carpet fiberglss and sheetrock. They called and were on time and very responsive at getting my home to a safe level for my family. I have never herd of them but am rdlived they came as fast as they have because I was worried about the mold and smells from the carpet and water damages that occured duing freezing temperatures we occured On February 16th 2021. I am so relieved and it has been such a big blessing that they came when I needed them most.

Laura Watson
Feb 16, 2021

The owner and employees of Ark have gone above and beyond. A water pipe burst in our home, the kindness, professionalism, and promptness was a blessing. This is not the first time a pipe has burst in our home, this wonderful company handled the situation with upmost diligence and professionalism. I pray my water pipes do not burst again, but if they do, we will be using Ark again, hands down.

I M
Feb 8, 2021

ALEX AND KEVIN COUCH DID SUCH A WONDERFUL JOB. MY HOUSE IS NEW AND NICE. IM 44 AND FEMALE AND DO NOT KNOW ALOT ABOUT WHAT GOES IN TO BUILDING A HOME. KEVIN DID SUCH A GREAT JOB AND HELPED ME WITH THINGS I HAD NO IDEA WHAT TO DO WITH. HE PUT IN EXTRA EFFORT AND WAS SUCH A GENTLEMAN. I HATE TO SAY GOODBYE TO THESE GUYS. OFFICE STAFF DIDNT ALWAYS ANSWER ME. BUT KEVIN AND ALEX DID AS MUCH AS THEY COULD FOR THIS SINGLE CAT LADY.

Jan Brown
Feb 3, 2021

Ark Restoration did a fantastic job moving and storing our furniture during a recent home repair. All of the workers were punctual, professional, and they did quality work. Adam was especially kind and helpful to us as we were going through a family crisis at the time. We really appreciated their great attitudes, hard work, and kindness to our family. I would highly recommend Ark Restoration!

Christina Bingham
Jan 26, 2021

ARK has to be one of the most impressive companies I’ve had the pleasure to do business with. In August we had a major flood in our home and insurance suggested them as a pack out vendor. Adam was our first point of contact and immediately he felt like a friend. He was genuine, professional, and over all a really great person. The ladies who packed and unpacked our belongings blew us away. The organizational process they have is seriously mind blowing. We couldn’t stop raving to our friends about how impressed we were. Throughout the entire reno they stayed in touch with us. At one point we even needed to get into a storage unit for an important paper, the guys went above and beyond to help us with that and even grabbed our Christmas tree for us so we could decorate for the holiday! Even after several move date changes (no fault of theirs, due to another vendor entirely) the whole crew was extremely accommodating and helped us get back into our house as soon as we got the green light. Couldn’t recommend this team enough! Thank you ARK for all your help during a difficult time!!

Larry Goines
Jan 26, 2021

We were very pleased and satisfied with the work that was done to our home. We would recommend them to anyone.

Kimberly Savage
Jan 26, 2021

Ark and Alex put down beautiful wood flooring in my home and it’s beautiful! They are extremely professional, responsible, punctuality, and great quality. 5 star plus!

Bradford Hegler
Dec 10, 2020

Ark has been my preferred mitigation and restoration company for my State Farm agency for about 4 years now. Liz and her boys are not only professional but great people to know in general. Anytime we call they are on it, reaching out to my clients as soon as they hear from us. My client always have nothing but the best things to say about their experience with Ark! Thank you for always looking out for my clients!!

Ozben & Guran Yet
Dec 8, 2020

We have worked with Ark Restoration after we had water damage at our basement. As they did excellent job on the mitigation and damage cleaning work, we wanted to continue working with them on the construction repair as well. However, our experience was completely different. First we have not received the estimate for almost 10 days. Then we were assigned a project manager who we saw once or twice. We noticed that every day there were different people working on things. As we noticed that they were not having any uniforms we realized that they were subcontractors or even subcontractors of the subcontractors. We did not receive any updates on the progress or when the work would be finished. With my frustration of the progress and how dirty the subcontractors are working, I got in touch with the manager of the repairs department. He was also not kind in our conversation and said why I do worry as the contract we have gives them 30 days for the repairs, no rush would be needed. Project manager was not actively communicating and did not really give me any impression that he cares at all. After the work was done I did not even get a call if we were happy with the experience, or walk through if the work was done for our satisfaction, but rather received multiple reminders to make the last installment payment. After all the trouble, at least they finished the work, arranged cleaning for all areas, and put the furnitures back to their places. As conclusion, I highly recommend to find another company to work for your repairs. Ark Restoration is definitely good for mitigation and damage clean up but stay away from them for repairs and construction work.

Guran Yet
Dec 8, 2020

We have worked with Ark Restoration after we had water damage at our basement. We have been assigned with a project manager. He did excellent job coordinating the efforts, informing us in every action and kept us in the loop with each day activities. The other associates who worked with Daniel were very professional and clearly did know what they were doing. They worked the whole basement area cleaning up all the damaged dry walls, removing damaged furnitures. They did work with extreme diligence and left the basement very clean after removing all dry walls and damaged furniture. We were extremely happy with their professionalism, every day they came back with their uniforms and were very courteous. We extremely recommend the mitigation team of Ark Restoration.

Sherieka Toliver
Nov 23, 2020

Let me start by saying.... The service was performed during COVID times so I do realize it is busy times with people getting renovations done, but with that being said once the actual service started it was ok, not the best but ok. The flooring was good the only bad is glue is left showing from one of the seems. The painting was explained that I would only get 1 coat, and it doesn't matter that the paint they used was to cover a darker paint and needed more than one. We got an ivory color to cover a mint green that green is still showing in spots not really that visible unless you are really looking, but it is still there. All in all the service was okay, would I use them again probably not as I was considering doing other work around the house which they said they could do but the prices are not competitive and I got a better deal as I will be paying for this not the insurance company. With that said we had to pay additional fees because the insurance didn't pay for everything, the flooring cost in the one area was more than what we paid for the entire downstairs...but it looks nice.

Teresa Thomas
Nov 12, 2020

The Ark team is very thorough and professional. We called them out, and they were very efficient and helpful. Daniel has great customer service and is very compassionate about anyone he meets with. I will definitely be calling them again if I need any other emergency assistance. I have recommended Daniel and his team to all my friends in need. Thank you guys for the effortless assistance you provide!

Kristen Pratte
Nov 10, 2020

When Tropical Storm Zeta came through and dropped a tree on my house, ARK was very quick to come remove the tree from the roof and tarp the holes left in our roof. The response was very quick despite the amount of people in our area suffering from the same problem. I am very impressed with their response time and professionalism.

Wyatt Gooch
Nov 8, 2020

I had a water loss in September and was not sure who to call, but was referred to Ark by a coworker. I called Ark & their response time and customer service was remarkable. I spoke with Ashley Craig and Adam Bailey, and they were as professional and awesome as they come.. super great people who truly want the best for your situation. They walked me through the process and gave me an idea of what to expect, and they exceeded my expectations by far. They completed my job from start to finish and were nothing shy of amazing through the whole process. It was very easy on my end due to their willingness to help and communicate with myself and my insurance company. I will continue using Ark for any future problems and I would recommend Ark to anyone in need of any restoration services!

fernanda marcano
Nov 8, 2020

Excellent company help me out with my Water Damage in my vacation home !! Would recommend to anybody I know without hesitation...

Jamie Gordon
Nov 8, 2020

I decided to go with this company as a referral from my insurance company State Farm. I specifically stated up front that I’m a travel nurse & not in the state so PLEASE communicate with me at all time. In the beginning to “get my business” they stayed in contact with me... after I signed for them to do the work — I had to call them to see what was going on, they billed for services they did not provide & after I stated that they adjusted the bill. The manager Adam was RUDE & told me he WOULD NOT call me step by step (never asked for step by step just what’s going on the process etc) i requested to speak with the CEO I was told by him no he will not speak with me. I cancelled their contract & went with another contractor. This was my first time dealing with a water leak, this is my first home— I explained all of this so you would think some compassion would’ve been given! Nope! None given..... they also billed for 3 humidifiers claiming I had water leak in different areas, well the humidifiers WAS TURNT ON for 1 day less than 24 hours & they claim it was needed for 3 days!! I would not recommend this company! I would not recommend this company if you’re a single woman who knows nothing about this type of work/business.

Christine Sydney
Oct 12, 2020

April 2020 I had a builder issue with my toilet drain line which caused water to go down into my living room on the lower level of my home and 3 weeks later the same issue again in another bathroom Ark was very professional and did an amazing job both times I highly recommend this company THANKS ARK!

lisa dibble
Sep 28, 2020

Ark did such an awesome job. I would recommend them to everyone. Very nice and professional, I was very pleased with the work they did.

Alexander Oshifodunrin
Aug 11, 2020

It was a pleasure to work with Ark Restoration. We had cracked water pipe in our basement and all of our goods were destroyed. Ark Restoration was prompt, responsive, and efficient with removing our damaged goods. We would highly recommend them.

Sania Elshorbgy
Jul 31, 2020

The team at Ark were so easy to work with. They went above and beyond, they take pride in their work and it shows. I was amazed by the work they did for us. The service and dedication to customers is unmatched. I recommend them to everyone. Thank you guys so much for all you do!

Craig Yarborough
Jul 31, 2020

If I could give 10 stars I would. This family owned and operated business treats everyone like they were a part of the family. I was out of town and my office needed some emergency clean up and they were out right away. They treat my customers, employees, and me like Gold. This is genuine great service like no other and will continue to have me as a customer for many years to come. Thank you Ark for all that you do

Heather Stubblefield
Jul 14, 2020

Ark is hands down one of the best companies that I have worked with. They are honest, reliable and do quality work. Their southern hospitality and genuine love for people always show, they go above and beyond.

Melissa Roster
Jul 13, 2020

We had a water leak that turned into a total re model of the kitchen. Daniel Fernandez was the project manager during the demolition part and he was a awesome person to work with. Kevin Couch was the project manager during the re build phase. Kevin was also great to work with! Kevin was very dedicated and committed to making our kitchen beautiful again! Everyone that I encountered with ARK were very nice, helpful, and courteous. I’m happy the project is complete but I miss watching the progress and working with such a great team of people.

Roy Hunter
Jun 18, 2020

We had a large tree fall that unfortunately hit our house and damaged windows, siding, roofing, and some structural damage. Our Insurance company recommended 2 companies to call for repair quotes. Ark Restoration was by far the most professional, detailed and more punctual of the two companies contacted. Also, because of their attention to details, they were the least cost for the scope of the repairs needed. That made it a very easy decision to go with Ark Restoration. I was very impressed with their professionalism, attention to details and the quality of work performed. I highly recommend them to family and friends as a great company to work with and very glad the insurance company recommended them to us. Very pleased !!! The scope of the repairs included some roof decking, roof joists, drywall, paint, siding, soffit-facia, and windows. A very good experience and outcome.

Kathy Crook
Jun 13, 2020

Ark Restoration and their team was such a great group of people to work with. From the office personnel to our project manager, to the team sent to take care of all the repairs from water damage in our basement. Would highly recommend them!

Elizabeth Mitchiner
Jun 12, 2020

Ark Restoration was sent by State Farm to look at a water leak before we filed a claim. Liz was so professional , kind, and wanted to make sure we were properly taken care of through the entire process, and the service was free for this evaluation. The tech, Daniel was also professional and thorough and guided me through a mitigation process. They were here the same day I called. We just bought this house 5 months prior so imagine my stress and I was relieved to find that all was not nearly as bad as I thought. They even sent a plumber to. Thank you Ark! I hope I don't need it anytime soon, but if I do, I know who to call!

Samanta Walters
Jun 11, 2020

Ark Restoration is one of the most professional companies I have worked with in my home. The quality of work was exceptional and was very happy with the outcome. I would highly recommend them. Happy customer Samanta Walters.

Andrew Weaver
Jun 10, 2020

The Weaver family is much appreciative of Doug as his crew. While we were away from our home for an extensive time, our home had a water leak and our kitchen,dining, extra bath and crawl space were damaged. Doug worked with our insurance rep, worked with me by sending photos, and remotely we selected every element for a new kitchen and made decisions on all the rooms. Not an easy experience, but their team consistently provided guidance and support. We appreciate you and will always be very grateful for everything you did that was far and away beyond your basic job. Thank you...Kelli Weaver/Bremen, GA

John Sr. Williams
Jun 10, 2020

Doug and his team were awesome to work with during my water damage experience.

I can honestly say that Ark Restoration is an exceptional company.

Thanks,
John

Mandy Hogan
Apr 24, 2020

Justin and the team at Ark Restoration are amazing. They were at my business within 20 minutes to start cleanup from an accident involving a motorist with a medical condition driving thru my showroom at America’s Truck & Hitch. They were very helpful and easy to work with throughout the entire process, they dealt with the insurance claims and kept me informed. I would highly recommend Ark Restoration!!!
My job is complete and Ark completely exceeded my expectations! If you ever find yourself in a crisis and need help “putting things back together”...Ark needs to be your first call. Thank you to Justin and all
Of his crew for such a great job!

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  • 580 Wilbanks Dr, Ball Ground, GA 30107
  • Commercial Roofing
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Free Estimates
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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